Have a question, found a bug, or need help with something not covered below? Email support@bimetis.fit — we read every message and reply directly, usually within a day or two.
Subscriptions are billed through Apple or Google, not directly by Bimetis, so cancellation happens in your device's own subscription settings:
Cancelling stops future renewals — you keep access through the end of the period you already paid for. Per our Terms of Service, no refunds are provided for unused portions of a billing period except where required by law.
Refunds are issued by Apple or Google, not Bimetis directly, since they process the payment. Request one through your Apple purchase history or Google Play order history.
See our dedicated account deletion instructions — you can do this yourself in the app (Profile tab → Delete Account), or by emailing support if you no longer have the app installed.
Email support@bimetis.fit from the address registered to your account and we'll help you regain access after confirming your identity.
Email support@bimetis.fit with what you were doing and what you expected to happen — screenshots help a lot. We can't promise a fix timeline, but every report gets read.
support@bimetis.fit · Bimetis LLC